We provide comprehensive, NQF‑accredited training programmes designed to equip professionals with the skills to manage conflict, resolve disputes, and foster fair labour practices in the workplace.
Each module is designed to deliver practical, real‑world skills that your team can apply immediately.
Consequences of workplace conflict • Conflict management styles • Systematic conflict management • Negotiation outcomes
What is a grievance? • 6 benefits of a grievance procedure • How to respond • Investigating a grievance • Representation
Disputes of rights/interests • Conciliation • Arbitration • CCMA processes • LRA amendments
Disciplinary Code • Hearings overview • Sanctions • Warnings and corrective action
Collective bargaining • Organisational rights • Forums • Agreements • Strikes & lock-outs
Building rapport • Listening • Paraphrasing • I statements • Dealing with anger • Positive 'NO' • Joint problem solving
All our training programmes are aligned with the Labour Relations Act and designed for in‑house delivery.
Unit Standard 114226 • NQF Level 05 • 8 Credits – recognised across all sectors.
Intensive, practical training delivered over 3 days – flexible scheduling available.
Tailored to your organisation’s specific needs and workplace context.
Affordable in‑house training tailored to your organisation's needs.
Contact us today to schedule this in‑house training for your organisation.