Successful Movements

Exceeding
expectations

Kwena Const Pty Ltd delivers unmatched quality and innovation in residential, commercial, and industrial projects across South Africa.

View Our Work Contact Us
15 Years Experience
120 Projects Done
98% Satisfaction
25+ Industry Awards
COURSE OVERVIEW

About This Training

Understand how interpersonal conflict develops in the workplace, and learn skills and processes to manage conflict and prevent or resolve disputes effectively.

Why This Training Matters

Alternative dispute resolution (ADR) is becoming increasingly important locally and worldwide. This course touches on best practices in ADR and gives delegates the tools and techniques necessary for ensuring that conflicts and disputes are resolved in a professional and compliant manner.

Section 23 (1) of the 1996 Constitution of the Republic of South Africa read together with sections 185 and 186(2) of the Labour Relations Act, 66 of 1995 provides that everyone has the right to fair labour practices.

"A grievance may be defined as any feeling of discontent, unfairness or injustice which an employee may have in respect of his work conditions, against his manager or supervisor, including a fellow worker and which is brought to the attention of Management."
NQF Level 05
8 Credits
3 Days
In-House
Skills Development
COURSE MODULES

Our Training Modules

Comprehensive training covering conflict resolution, grievance procedures, and dispute resolution.

Conflict Resolution

Consequences of workplace conflict • Conflict management styles • Systematic conflict management • Negotiation outcomes

Managing Grievance Procedure

What is a grievance? • 6 benefits of a grievance procedure • How to respond • Investigating a grievance • Representation

Dispute Resolution

Disputes of rights/interests • Conciliation • Arbitration • CCMA processes • LRA amendments

Workplace Discipline

Disciplinary Code • Hearings overview • Sanctions • Warnings and corrective action

Organisational Rights & Negotiation

Collective bargaining • Organisational rights • Forums • Agreements • Strikes & lock-outs

Difficult Conversations & Skills

Building rapport • Listening • Paraphrasing • I statements • Dealing with anger • Positive 'NO' • Joint problem solving

FRAMEWORK

Understanding Fair Labour Practices

The Hallmarks of Unfair Conduct

Professor John Grogan in his book "Employment Rights" (second edition, Juta, 2014) adequately summed up the hallmarks of "Unfair Conduct" as follows:

  • ▸ where one person or group of people is favoured over another on the basis of irrelevant criteria
  • ▸ where people are treated arbitrarily — i.e. not in accordance with established rules
  • ▸ where people are treated irrationally — i.e. on the basis of unproven or untested views
  • ▸ where people are penalised or denied an advantage without being able to state their case

Purpose of a grievance procedure: Promoting sound labour relations in the workplace – consistency, transparency and fairness in the handling of workplace problems and complaints.

Law and Fair Labour Practices
WHY US

Why Choose This Training?

Practical, accredited, and designed for real‑world workplace application.

NQF Accredited

Unit Standard 114226 • NQF Level 05 • 8 Credits – fully recognised qualification.

Practical Skills

Hands‑on training with real‑world scenarios and difficult conversation practice.

Expert Facilitators

Delivered by experienced labour relations and dispute resolution professionals.

In‑House Delivery

Tailored to your organisation's specific needs and workplace context.

TRAINING OUTLINE

Detailed Course Content

A deep dive into each module – everything your team will learn.

Conflict Resolution

Consequences of workplace conflict • Conflict management styles • Effective systematic conflict management • Conflict management processes • Exploring outcomes in negotiation • Distinguishing positions from needs

Managing Grievance Procedure

What is a grievance? • 6 benefits of a grievance procedure • 9 common reasons for grievances • How a grievance procedure works • How to respond • Investigating a grievance • Representation during the process

Dispute Resolution

Disputes of rights / interests • Conciliation • Arbitration • Evidence pertaining to arbitration • CCMA / BC processes • Statutory dispute resolution • New LRA amendments

Workplace Discipline

Disciplinary Code and Procedures • Disciplinary hearings overview • Disciplinary sanctions • Warnings and corrective action • Misconduct arbitration guidelines

Organisational Rights & Negotiation

Introduction to collective bargaining • Organisational rights • Collective bargaining forums • Collective agreements • Effective collective bargaining • Strikes & lock-outs

Difficult Conversations & Skills

Building rapport • Effective listening • Paraphrasing • Using I statements • Use of questions • Assumptions, prejudice and stereotyping • Dealing with anger • Dealing with difficult people • The power of the positive 'NO' • Joint problem solving

Ready to Empower Your Team?

Contact us today to schedule this in‑house training for your organisation. We'll tailor the content to your specific needs.

Enquire Now Contact Us Call Us

R12,250 per delegate • In‑House Training • Customised to your organisation